Free Shipping with a purchase of RM 100 and above (Klang Valley only)

FAQs

Do I need to register before purchase?

You can make your purchase without an account by doing a guest checkout. You can also register after guest checkout.

It is recommended to register an account before purchase as it allows you to track your orders as well as retain your shopping cart. You can also save products and colours under your Wishlist.

How do I register an account?

Click on the account icon and sign up, or alternatively you may choose to sign up upon checkout.

I cannot find an item on the website, what should I do?

You can drop us a note on our Contact us or reach out to our friendly customer support team at support@mrpaintshop.com.my

What is the order process like?

  • Step 1: Search products, select your desired paint colour (if applicable) and paint volume.
  • Step 2: Add product to the shopping cart.
  • Step 3: Checkout with the shopping cart and complete payment using your preferred payment methods

What are the payment methods available?

We accept payments via Mastercard, Visa credit, debit cards, online banking, QRPAY and selected e-wallets payment methods. No cash on delivery or partial payment is accepted.

Payment Gateway Provider: iPay88

Is the payment process secure?

All online payment information is seamlessly and securely processed via our Payment Gateway Provider: iPay88.

No financial information can be accessed by Mr Paint Shop Online Sdn Bhd throughout the entire payment process. For more information on iPay88, please visit https://www.ipay88.com/ to find out more.

How soon will my order be ready for self-pick-up?

Your order can be ready for collection within 1 to 3 working days. You will be notified via email when your order is ready.

Can I change the location for self-pick-up?

You cannot change the location once payment has been made.

For assistance, you may get in touch with our customer service team at 1700-81-1618 or email us at support@mrpaintshop.com.my.

How soon can my order be processed?

Cut-off time for an order is at 12:00pm local MY time.

Orders received (upon successful payment) before the cut-off time can be processed within the same working day. Orders received after the cut-off time will be processed on the next working day.

How long will delivery take?

We aim to have your order delivered to your doorstep within 1 to 5 working days upon confirmation of payment. Delivery to rural or remote areas may take an additional 2 – 3 working day.

How do I check on the status of my order?

For self-pick-up: Sign in to your account and click on "My Orders".

For delivery: Once your order is ready to be shipped and is on its way, you will receive an email.

Is the delivery area limited to specific regions?

We deliver to all places in Malaysia except East Malaysia and restricted NO-delivery areas. No international delivery is available.

NO-delivery areas are due to restrictions and limitations (placed by certain institutions and organisations), and examples of such areas are:

  • Military and army base camps
  • Free Trade Zones
  • P.O. Box Addresses

Am I able to cancel my order?

You will NOT be able to cancel your order once payment is made.

For assistance, you may get in touch with our customer service team at 1700-81-1618 during our working hours or email us at support@mrpaintshop.com.my.

What if the item I ordered ran out of stock?

Our customer service team will contact you within 1-2 working days to resolve this.

How do I apply a discount code to my order?

Key in the discount code in the “APPLY DISCOUNT CODE” field within your shopping cart.

Am I able to exchange or refund my product after purchase?

You will NOT be able to exchange or request for a refund once payment is made.

Before making a purchase, please choose carefully as Mr Paint Shop Online Sdn Bhd does not accept return of products (or exchange) where you have simply changed your mind, are not happy with a colour or where the purchase was a gift that was unwanted. Mr Paint Shop Online Sdn Bhd also does not accept any returns (or exchanges) on any paint that has been tinted.

Products can only be returned (or exchanged) if the delivered item is damaged, defective, wrong product/ colour/ paint volume, incomplete, and the fault did not arise through any misuse, abnormal use, negligent use and handling of the product.